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Returns & Exchanges

UK RETURNS AND EXCHANGE 


If you are not completely satisfied with your goods, PAPER offers a 14-day return or exchange policy with a free returns service. This policy also applies to sale items.


HOW TO RETURN AN ITEM 


To return your goods, please follow the instructions as set out below: 


1 Ensure you return your item(s) within 14 days of receipt, in the original packaging with swing tags. 


2 Complete the returns form enclosed with your item(s). 


3 Place the completed returns form in the parcel. 


4 Attach the pre-paid returns label provided to the front of your parcel. 


5 Take your package to any Post Office and ask for a proof of despatch. It is your responsibility to ensure the parcel reaches us so you may wish to upgrade your delivery to a tracked delivery service. We shall not be responsible for the non-delivery of returned goods. 


6 Please note, that we are unable to refund the cost of an upgrade to your delivery service. 


7 You are advised to keep hold of any tracking numbers that the Post Office may give you.You will receive your refund credit within 14 days of PAPER receiving the item(s). An email will be sent to confirm your return has been processed. Please note that the cost of the original delivery charge will NOT be refunded. 


Except when returning faulty items all items must be returned in a saleable condition. 


Your statutory rights are not affected by our returns policy. 


If you have any questions about returning an item, please contact us at care@paperlondon.com

HOW TO EXCHANGE AN ITEM 

 

Please note, you may only exchange an item for an item of the same style. Only the size and colour may be changed. Please ensure you exchange your item(s) within 14 days of receipt, in the original packaging with swing tags.


INTERNATIONAL RETURNS 


PAPER offers a 14-day return or exchange policy for international customers. This policy also applies to sale items. Any charges for returning goods back to PAPER are at the customer's expense.


HOW TO RETURN AN ITEM 


To return your goods, please follow the instructions as set out below: 


1 Ensure you return your item(s) within 14 days of receipt, in the original packaging with swing tags. 


2 Complete the returns form enclosed with your item(s). 


3 Place the completed returns form in the parcel. It is recommended that you email info@paperlondon.com to advise that you are returning the item. 


4 Send the parcel back to: Paper London c/o ILG, Unit 7 Sterling Park Industrial Estate, Gatwick, RH10 9QT, UK 


5 PAPER recommends that you use a registered delivery service or reputable courier retaining the receipt until you have received credit for the returned items. 


You will receive your refund credit within 28 days of PAPER receiving the item(s). An email will be sent to confirm your return has been processed.Please note that the cost of the original delivery charge will NOT be refunded.Except when returning faulty items all items must be returned in a saleable condition.If you have any questions about returning an item, please contact us at care@paperlondon.com