Refund Policy

UK RETURNS AND EXCHANGE

If you are not completely satisfied with your goods, PAPER offers a 14 day return or exchange policy. 

All sale items are FINAL sale and are not eligible for return.

HOW TO RETURN AN ITEM

  1.  UK Returns are free! Please go to -https://tracking.controlport.co.uk/e9ab6870/1384/return/a60b8d and enter your Order Number and Postal Code to log in.
  2. Please fill in the easy-to-use steps on our returns portal and click ‘submit’. If you are exchanging an item please follow the steps on this portal also.
  3. Once the online process is completed, note down on the invoice form exchange/return then please carefully affix the pre printed courier label to the outside of your return package.
  4. Then you can drop your return off at your local post office or drop off point.
  5. Its as easy as that! Thanks #PAPERLDNgirl

 

You will receive notification when your return reaches our warehouse and your refund will be processed within 14 days. Please note that the cost of the original delivery charge will NOT be refunded.

Please note, you may only exchange an item for an item of the same style. Only the size and colour may be changed. If you wish to exchange for another item you will need to process a refund and order via a separate transaction.

All sale items are FINAL sale and are not eligible for return. 

You are advised to keep hold of any tracking numbers that the Post Office may give you.

Except when returning faulty items all items must be returned in a saleable condition.

Your statutory rights are not affected by our returns policy.

If you have any questions about returning an item, please contact us at info@paperlondon.com

 

HOW TO EXCHANGE AN ITEM

Please note, you may only exchange an item for an item of the same style. Only the size and colour may be changed. Please ensure you exchange your item(s) within 14 days of receipt, in the original packaging with swing tags.

Please follow the above (RETURNS) steps but please choose EXCHANGE online and also note it down on your dispatch form. Post it back, as above. 

 

INTERNATIONAL RETURNS

PAPER offers a 14 day return or exchange policy for international customers. This policy also applies to sale items. Any charges for returning goods back to PAPER are at the customer's expense.

HOW TO RETURN AN ITEM

 

  1. Please email care@paperlondon.com for a pre-paid shipping label. 
  2. We will in touch with you with your pre-paid shipping label, with instructions about returning your item.
  3. Then you can drop your return off at your local post office or drop off point.
  4. Its as easy as that! Thanks #PAPERLDNgirl

You will receive your refund credit within 28 days of PAPER receiving the item(s). An email will be sent to confirm your return has been processed.

Please note that the cost of the original delivery charge will NOT be refunded.

Except when returning faulty items all items must be returned in a saleable condition.

If you have any questions about returning an item, please contact us at care@paperlondon.com

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