Refund Policy


In order to drive our sustainability initiatives we have updated our returns policy. This policy will apply to any order placed from Monday 15th of August. 

If you are not completely satisfied with your goods, PAPER offers a 21 day return or exchange policy, from the date that your parcel arrives.

All returning items must be unworn, unwashed and have their original tags and hygienic stickers still intact and in resalable condition. 


Will my postage be refunded if I want to return an item?

We do not refund postage costs, unless otherwise stated.

How long will it take for my funds to appear back in my account?

After we receive your returned parcel, please allow up to 5 working days for your refund to be processed, or 3 working days for your exchange to be sent. 

Can I exchange my item/s for a different style?

All exchanges are based on stock availability. Exchanges can only be made for the same item in a different colour / size as long as they are the same cost value. However if the exchanged style is more or less than the original item, we will need to process a refund for this and the item will need to be reordered through our website. 

All exchanges will be sent out to you at no extra cost. 

Can I return sale items?

We have final sale items and also normal sale items:

Final sale: All final sale items will be clearly marked final sale in the product title and can only be returned for store credit. 

Sale: Any items on sale that are not marked 'final sale' in the product title can be exchanged or returned for a full refund. 

If you are not completely satisfied with your goods, PAPER offers a 21 day return or exchange policy. 


If you have any questions about returning an item, please contact us at


In cooperation withKlarnaBank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

· Pay later.

· Pay later in 3.

Further information and Klarnas user terms you can findhere. General information on Klarna you can findhere. Your personal data is handled in accordance with applicable data protection law and in accordance with the information inKlarna's privacy statement.

  • Free Shipping

    on all orders over £300

  • Duties and Taxes may vary

    on orders outside the UK

  • We are here for you