Returns & Exchanges

In order to drive our sustainability initiatives we have updated our returns policy. This policy will apply to any order placed from Monday 15th of August. 

 

You have 21 days to return your order from the date your parcel arrives.

For FREE UK returns / exchanges - 

Returns are free for UK customers!

1. Please fill out the form below and send back to us with your parcel.

2. Use the shipping label provided in your parcel.

3. Then you can drop your return off at your local post office or drop-off point.

It’s as easy as that! Thanks, #PAPERLDNgirl

 

For INTERNATIONAL  returns / exchanges 

Please follow the below steps:

1. Please fill out the form below and send back to us with your parcel.

2. Email care@paperlondon.com and a member of our team will help you.

 

Need help? Please contact care@paperlondon.com

All returning items must be unworn, unwashed and have their original tags and hygienic stickers still intact and in resalable condition. 

 

FAQ's

How do I make an international return?

Shipping costs are non-refundable and international return shipping costs are the responsibility of the customer. We recommend you use a secure, trackable courier service and retain proof of postage when returning your item/s. Exchange items will be sent out to you at no extra cost. 

 

Will my postage be refunded if I want to return an item?

We do not refund postage costs, unless otherwise stated. 

 

How long will it take for my funds to appear back in my account?

After we receive your returned parcel, please allow up to 14 working days for your refund to be processed.

 

Can I exchange my item/s for a different style?

All exchanges are based on stock availability. Exchanges can only be made for the same item in a different colour / size as long as they are the same cost value. However if the exchanged style is more or less than the original item, we will need to process a refund for this and the item will need to be reordered through our website. 

All exchanges will be sent out to you at no extra cost. 

 

Can I return sale items?

We have final sale items and also normal sale items:

Final sale: All final sale items will be clearly marked final sale in the product title and can only be returned for store credit. 

Sale: Any items on sale that are not marked 'final sale' in the product title can be exchanged or returned for a credit note.