Returns & Exchanges

Returns & Exchanges

You'll find instructions in your package!

 

UK RETURNS AND EXCHANGE 

If you are not completely satisfied with your order, PAPER LONDON offers a 14 day return or exchange policy providing the goods are in the original packaging with swing tags attached. The goods must be in a resalable condition with no stains or damage to the garment. Please follow the below steps:

  1.  Returns are free! Please go to -https://tracking.controlport.co.uk/e9ab6870/1384/return/a60b8d and enter your Order Number and Postal Code to log in.
  2. Please fill in the easy-to-use steps on our returns portal and click ‘submit’. If you are exchanging an item please follow the steps on this portal also.
  3. Once the online process is completed, note down on the invoice form exchange/return then please carefully affix the pre printed courier label to the outside of your return package. 
  4. Then you can drop your return off at your local post office or drop off point.
  5. Its as easy as that! Thanks #PAPERLDNgirl

 

You will receive notification when your return reaches our warehouse and your refund will be processed within 14 days.

Please note, you may only exchange an item for an item of the same style. Only the size and colour may be changed. If you wish to exchange for another item you will need to process a refund and order via a separate transaction.

 

HOW TO EXCHANGE AN ITEM

Please note, you may only exchange an item for an item of the same style. Only the size and colour may be changed. Please ensure you exchange your item(s) within 14 days of receipt, in the original packaging with swing tags.

Please follow the above (RETURNS) steps but please choose EXCHANGE online and also note it down on your dispatch form. Post it back, as above. 

 

 

INTERNATIONAL RETURNS AND EXCHANGE

 

If you are not completely satisfied with your order, PAPER LONDON offers a 14 day return or exchange policy providing the goods are in the original packaging with swing tags attached. Please follow the below steps:

 

  1. Please email care@paperlondon.com for a pre-paid shipping label. 
  2. We will in touch with you with your pre-paid shipping label, with instructions about returning your item.
  3. Then visit www.dhl.com or call your local DHL office to schedule a collection. Alternatively, you can drop your package off at any DHL access point. Its as easy as that! Thanks #PAPERLDNgirl

 

HOW TO EXCHANGE AN ITEM

Please note, you may only exchange an item for an item of the same style. Only the size and colour may be changed. Please ensure you exchange your item(s) within 14 days of receipt, in the original packaging with swing tags.

Please follow the above (RETURNS) steps but please choose EXCHANGE online and also note it down on your dispatch form. Post it back, as above. 


You will receive notification when your return reaches our warehouse and your refund will be processed within 14 days. Please note international returns can take a little while to return to our warehouse. 

You may only exchange an item for an item of the same style. Only the size and colour may be changed. If you wish to exchange for another item you will need to process a refund and order via a separate transaction.

 

How to Fill in the Commercial Invoice Steps:

 

Thank you for shopping at PAPER, If you need to return any items, please use the guide below to ensure you fill in your return commercial invoice correctly. Just follow these five simple steps:

 

  1. Enter todays date on the invoice.
  2. Enter the quantity of each item you are returning
  3. Enter the total value of the items you are returning
  4. Sign the invoice.
  5. Lastly, insert the invoice in the clear envelope included with your order and affix this to the outside of the package you are returning.

 

Your statutory rights are not affected by our returns policy.

If you have any questions about returning an item, please contact us at care@paperlondon.com