Returns & Exchanges
At Paper London, we want you to love your purchases. If, for any reason, you are not completely satisfied with your order, we offer hassle-free returns and exchanges. Please carefully read and follow the guidelines below to ensure a smooth process:
For All customers, please start a return using our Returns Portal.
- Return window: Items must be returned within 21 days of fulfilment.
- Returned items must be in original condition with all tags attached.
- Swimwear bottoms must have the hygiene protector sticker intact.
Return Fees for Prepaid Labels (International)
UK Returns
Free. Always. Send it back via Royal Mail using the QR code or label in your returns portal, no charge for a refund, exchange, or credit.
International Returns
Return shipping is calculated by region. Exchanges and store credit cost less than a straight refund, if you're happy to swap for a different size or print, or take credit toward something else, it's cheaper for you than sending your money back across the Atlantic (or further).
United States - £25
Europe - £12
Switzerland- -£30
Canada - £22
Australia & New Zealand - £35
Asia - £30
Fees are deducted automatically from your refund, or charged at checkout if you're returning for an exchange or credit note.
Refunds and Store Credit
- Eligible items will be refunded to your original payment method minus any applicable return fee.
- Prefer to shop again? Choose store credit instead of a refund and we’ll add 10% extra as a thank-you.
(Example: £200 return = £220 store credit)
Exchanges
We do not currently offer direct exchanges for international orders. Instead:
- Return the item for a refund or store credit.
- Place a new order for your preferred item.
UK Customers: Exchanges are available and will be shipped free of charge.
Exclusions
- Items returned worn, without tags, or outside the 21-day window will not be accepted.
- Swimwear bottoms must include the hygiene protector sticker.
- Final Sale items are not eligible for return or exchange.
If you have any questions or need assistance, please contact us at [care@paperlondon.com].
Thank you for choosing Paper London. We're committed to providing you with a seamless shopping experience.
FAQs
Will my postage be refunded if I want to return an item?
We do not refund postage costs, unless otherwise stated.
How long will it take for my funds to appear back in my account?
After we receive your returned parcel, please allow up to 5 working days for your refund to be processed, or 3 working days for your exchange to be sent.
Can I exchange my item/s for a different style?
All exchanges are based on stock availability. Exchanges can only be made for the same item in a different colour / size as long as they are the same cost value. However if the exchanged style is more or less than the original item, we will need to process a refund for this and the item will need to be reordered through our website.
All UK exchanges will be sent out to you at no extra cost.
We do not currently offer direct exchanges for international orders. Instead:
1. Return the item for a refund or store credit.
2. Place a new order for your preferred item.
Can I return sale items?
We offer 100% store credit only on sale items provided they are returned in their original condition and packaging with tags attached. we do not offer refunds or exchanges on sale items. products with *final sale are not eligible for a store credit, refund or exchange.
