Returns & Exchanges

Returns & Exchanges

We've already given you a pre-paid shipping label, you'll find instructions in your package and also in your email inbox shortly!

 

UK RETURNS AND EXCHANGE 

If you are not completely satisfied with your order, PAPER LONDON offers a 14 day return or exchange policy providing the goods are in the original packaging with swing tags attached. Please follow the below steps:

 

      1. Returns are free! Please go to https://360.postco.co/paperlondon and enter your Order Number and Email address to log in.
      2. Please fill in the easy-to-use steps on our returns portal and click ‘submit’. If you are exchanging an item please follow the steps on this portal also.
      3. Once the online process is completed, note down on the invoice form exchange/return then please carefully affix the pre printed UPS label to the outside of your return package. 
      4. Then visit www.ups.com or call your local UPS office to schedule a collection. (UPS number is 0345  787 7877).
        Alternatively, you can drop your package off at any UPS access point.
      5. Its as easy as that! Thanks #PAPERLDNgirl

 

You will receive notification when your return reaches our warehouse and your refund will be processed within 14 days.

Please note, you may only exchange an item for an item of the same style. Only the size and colour may be changed. If you wish to exchange for another item you will need to process a refund and order via a separate transaction.

 

HOW TO EXCHANGE AN ITEM

Please note, you may only exchange an item for an item of the same style. Only the size and colour may be changed. Please ensure you exchange your item(s) within 14 days of receipt, in the original packaging with swing tags.

Please follow the above (RETURNS) steps but please choose EXCHANGE online and also note it down on your dispatch form. Post it back, as above. 

 

 

INTERNATIONAL RETURNS AND EXCHANGE

 

If you are not completely satisfied with your order, PAPER LONDON offers a 14 day return or exchange policy providing the goods are in the original packaging with swing tags attached. Please follow the below steps:

 

  1. Please go to https://360.postco.co/paperlondon and enter your Order Number and Email address to log in.
  2. Please fill in the easy-to-use steps on our returns portal and click ‘submit’. If you are exchanging an item please follow the steps on this portal also. 
  3. You will also see a Commercial Invoice which you need to fill in. Please follow the steps on the ‘How to Fill in a Commercial Invoice’ form provided, you can also find these steps below. Once done, place this in the clear envelope provided along with the invoice with REFUND/EXCHANGE noted on it. 
  4. Finally, please carefully affix the pre printed UPS label to the outside of your return package alongside the clear envelope with your Commercial Invoice in.  Then visit www.ups.com or call your local UPS office to schedule a collection. Alternatively, you can drop your package off at any UPS access point. Its as easy as that! Thanks #PAPERLDNgirl

 

HOW TO EXCHANGE AN ITEM

Please note, you may only exchange an item for an item of the same style. Only the size and colour may be changed. Please ensure you exchange your item(s) within 14 days of receipt, in the original packaging with swing tags.

Please follow the above (RETURNS) steps but please choose EXCHANGE online and also note it down on your dispatch form. Post it back, as above. 


You will receive notification when your return reaches our warehouse and your refund will be processed within 14 days. Please note international returns can take a little while to return to our warehouse. 

You may only exchange an item for an item of the same style. Only the size and colour may be changed. If you wish to exchange for another item you will need to process a refund and order via a separate transaction.

 

How to Fill in the Commercial Invoice Steps:

 

Thank you for shopping at PAPER, If you need to return any items, please use the guide below to ensure you fill in your return commercial invoice correctly. Just follow these five simple steps:

 

  1. Enter todays date on the invoice.
  2. Enter the quantity of each item you are returning
  3. Enter the total value of the items you are returning
  4. Sign the invoice.
  5. Lastly, insert the invoice in the clear envelope included with your order and affix this to the outside of the package you are returning.

 

Your statutory rights are not affected by our returns policy.

If you have any questions about returning an item, please contact us at care@paperlondon.com