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Terms & Privacy

These are the terms and conditions (“Terms”) which apply to your purchase of a product from our website - paperlondon.com. We may change these Terms without notification and therefore it is your responsibility to check this page for any changes. Your continued use of our website means that you have accepted these Terms and the Privacy Statement.

Company Information 

Paper London Limited is a company registered in England and Wales.Paper London Limited and its agents provide their services of this website to you subject to these Terms and Conditions. Your access and use of this website is pre-conditioned on you accepting the following notices, disclaimers, consents, Terms and Conditions.The term 'agents' refers to Paper London’s web agency and web payment processors.Company registration number:VAT number: 112 4150 73Registered office: Unit 57, Pall Mall Deposit, 124-128 Barlby Road, London, W5 3SD 


Terms of Service 


Overview 

This website is operated by paperlondon.com. Throughout the site, the terms “we”, “us” and “our” refer to paperlondon.com. paperlondon.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

Online Store Terms 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. 


General Conditions 

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 


Accuracy, Completeness & Timeliness of Information 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 


Modifications to the Service & Prices 

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 


Products or Services (if applicable) 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 


Trademarks 

Paper London and other marks, logos and service names are trademarks of Paper London. Paper London trademarks must not in any way be used in connection with any product or service that is not relating to Paper London, unless a prior written licence is obtained from Paper London. All other trademarks not owned by Paper London or its affiliates that appear on this website are the property of their respective owners, who may or may not be connected to or sponsored by Paper London or its affiliates. 


Copyright 

All content included on this website, such as text, graphics, logos, buttons, icons, images, audio clips, and software, is the property of Paper London or its content suppliers. The compilation (meaning the collection, arrangement, and assembly) of all content on this website is the exclusive property of Paper London. All software used on this website is the property of Paper London or its software suppliers. All the content, compilation and software are protected by English and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this website may be permissible provided prior written consent of Paper London is obtained through written request made to Paper London. 


Accuracy or Billing & Account Information 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy. 


Optional Tools 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 


Links from our Site 

This website contains links to websites unrelated to Paper London or its affiliates. These are provided for your reference and convenience only. Paper London should not be taken as endorsing the operator or the content of such third party website. You may use such links only at your own risk and you are solely responsible for all consequence of such use. 


Links to our Site 

You may have a hyperlink to this website from your website on the following terms:You acknowledge and agree that Paper London and its licensors own all the intellectual property in and relating to all content contained therein, and nothing in these Terms and Conditions shall be construed as a license of any of the intellectual property. 


Uploads 

Paper London may allow users to upload comments and other content to this website. If you post comments or other content on the site, you grant Paper London and its agents a royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such comments or other content throughout the world in any media. You also grant Paper London the right to use the name that you submit with any comment or other content, if any, in connection with such comment, or other content. You warrant that any content you upload is not illegal or harmful. You represent and warrant that you own or otherwise control all of the rights to the comments and other content that you post on this website and that use of your comments or other content by Paper London and its affiliates will not infringe upon or violate the rights of any third party. 


Privacy 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, see below. 


Errors, Inaccuracies & Omissions 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 


Prohibited Uses 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet; (l) for any commercial purpose by reproducing, duplicating, copying, or selling that is not expressly permitted by Paper London. Paper London and its agents reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Paper London believes that user's conduct violates applicable law or is harmful to the interests of Paper London or its affiliates. 


Disclaimer of Warranties; Limitation of Liability 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall paperlondon.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 


This website is provided by Paper London on an as-is basis. We do not make any representation or warranty of any kind, express or implied, as to the operation of the website or the accuracy or completeness of the information, content, materials, services or products included on this website. To the full extent permissible by applicable law, Paper London disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We will not be liable for any loss or damages of any kind, whether negligent or not, arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. 


Indemnification 

You agree to indemnify, defend and hold harmless paperlondon.com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 


Severability 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.All rights not expressly granted herein are hereby reserved. This Terms and Conditions of use supersedes any prior or contemporaneous communications between this website or affiliates and you regarding this website and its content. 


Termination 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 


Entire Agreement 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 


General / Governing Law 

This website is designed by Paper London in London in conjunction with its web partners. The laws of England will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws.We reserve the right to make changes to our website and these disclaimers, Terms and Conditions, terms and conditions at any time by posting on this website, without any other notice. Your access or use of this website after any changes have been posted will constitute your agreement to the modified Terms and Conditions and all changes.The English version of the Terms and Conditions of use shall prevail over any other language version, which may be provided for information purposes only. 


Changes to Terms of Service 

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 


Contact Information 

Questions about the Terms of Service should be sent to us at info@paperlondon.com. 


Returns 

We really hope that you will be pleased with your purchase from Paper London, however if upon collection or delivery of the products you find that they are different to those ordered, the order is incomplete, or an item is in a damaged condition when you receive it, please notify us immediately by email to care@paperlondon.com. If an item is damaged or not as described on the Order Confirmation, we will credit or refund your purchase. In the case of damaged goods you must retain the damaged Products and all packaging for inspection by us. Any complaints raised without evidence of goods will not be possible to be processed. Subject to viewing claimed damage, and to Terms and Conditions stipulated here we will refund the price you paid for the returned Products together. We will have no liability to you for any indirect loss. We will only make a refund to the original credit card or debit card account used by you to make the online purchase. 


Privacy Statement

PAPER take your privacy very seriously, making sure that your information is only used in ways that you want us to. This statement explains what information we collect on our website, how and when it is collected, what we use it for and how we will use it.


You will find here details of our cookie policy and exactly what data we gather.

Section 1  - Your information 


What do we do with your information? 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. 


Section 2 - Consent


How do you get my consent? 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 


How do I withdraw my consent? 

If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@paperlondon.com. 


Section 3 - Disclosure 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 


Section 4 - Stripe & Paypal 

Our store is hosted on Stripe and Paypal. They provide us with an online e-commerce platform that allows us to sell our products and services to you. Your data is stored through their data storage, databases and the general application. They store your data on a secure server behind a firewall. Payment: When you choose a direct payment gateway to complete your purchase, then Stripe or Paypal will store your credit card data. They will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. For more insight, you may also want to read Stripe’s Pay’s Terms of Service here or Paypal’s Terms of Service here. 


Section 5 - Third-Party Services 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Google Analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.


Section 6 - Security 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 


Section 7 - Age of Consent 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. Section 8 - Changed to this Privacy Policy We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. Questions & Contact Information If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact care@paperlondon.com  


Section 8 - Changed to this Privacy Policy 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.Questions & Contact InformationIf you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact care@paperlondon.com 


PRIVACY & COOKIES 


WHAT WE COLLECT: 


We may collect the following information:• Name• Contact information including email address• Demographic information such as postcode, preferences and interests• Other information relevant to customer surveys and/or offersFor the exhaustive list of cookies we collect see the List of cookies we collect section. 


What we do with the information we gather: We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:• Internal record keeping.• We may use the information to improve our products and services.• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. 


Security 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 


How we use cookies 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 


Links to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 


Controlling your personal information 

You may choose to restrict the collection or use of your personal information in the following ways: 


• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes 


• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information 


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. 


List of cookies we collect 

A description of the sorts of cookies we use on the Site: 


1. Tracking Cookie 

Cookies are used to track your use of the Site and provide us with various statistics. These statistics will not identify individuals, just general browsing patterns. For example, determining which parts of the website are most popular and providing content accordingly. We use tracking cookies from web analytics services provided by Google and Yahoo. These cookies collect information including, but is not limited to, number of visits, duration of browsing, referring sites, pages viewed, path taken through the Site. All information these cookies collect is aggregated and is therefore anonymous. 


2. Customisation Cookie 

These are used to recognise repeat visitors to paperlondon.com and customise the visitor experience. When you initially enter the Site we may place an anonymous cookie on your browser to enable us to recognise you the next time you visit the website. We may also place a further cookie on your browser when you purchase products, this will enable us to remember you next time you come to sign in, eliminating the need for you to re-enter your login details and customising your future uses of the website. 


3. Search Marketing and Advertising Cookies 

We may also place cookies on your browser to provide you with behavioural advertising when browsing the Internet or when using search engines. Opting out of these cookies does not mean that you will no longer see our advertising when browsing the Internet, it simply means the advertising you see will not be customised for you. 


4. Courtesy Email Cookie 

We have the ability to retain your contact details, should you input them on our website, even if you do not complete your registration. Such contact details may be used to send you courtesy emails regarding the items placed in your basket. 


Questions 

Please submit any questions, concerns or comments you have about this cookie policy or any requests concerning your personal data by email to care@paperlondon.com